Policy

 

RETURNS & EXCHANGES:

Hafina Official do not offer returns 
or exchanges at all.

We also cannot offer refunds or exchanges 
due to sizing errors made by the customer, 
so please make sure to check sizes 
prior to placing your orders. 

Should you have any problems with the sizing guide, 
then please contact us via email or 
contact us section on our website. 

 

HIJABS:

We have a strict no refunds 
or exchange policy on Hijabs.

CANCELLATIONS:

Orders must be cancelled within 1 hour of 
originally placing your order. 
After 1 hour, orders cannot be cancelled. 
To cancel, send us an email at hafinaofficial@hotmail.com,

 

 

DELIVERY:

UK, Europe & Worldwide delivery available 
All parcels will be sent via Tracking and Signature service. 
Customers will be provided with tracking 
numbers once parcels have been shipped.

(Please note: we are not liable for any lost or missed parcels)

UK Royal Mail Tracked & Signed: 
£4.00 - FREE on orders over £50
Delivery timescale: 1-2 working days 
(after 2 days processing time)




Europe Royal Mail Tracked & Signed: 
£8 - FREE on orders over £65
Delivery timescale: 7-14 working days 
(after 2 days processing time)




Rest of the World Royal Mail Tracked & Signed: 
£10 - FREE on orders over £75
Delivery timescale: 14-21 working days 
(after 2 days processing time)